1) Shared Hosting
1.1) Panamaserver.com reserves the right to suspend or cancel a customer's access to any or all services provided by Panamaserver.com, where Panamaserver.com decides that the account has been inappropriately used. Panamaserver.com reserves the right to refuse service and/or access to its servers to anyone.
1.2) Panamaserver.com offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video is acceptable provided it is streamed to the user, links to HTTP download of this content is not acceptable. Panamaserver.com offers a streaming media service for this type of content.
1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed. Scripts that are designed to provide proxy services, anonymous or otherwise, are not allowed.
1.4) Panamaserver.com will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:
1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.
1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed.
1.4.3) Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for Panamaserver.com to prove that you do not.
1.4.4) Sites must not contain public pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Panamaserver.com.
1.4.5) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space.
1.4.6) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.
2) Dedicated Servers VPS and Cloud
2.1) SERVICE ACTIVATION
For newly signed up clients - the Services are activated only after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.
For existing customers - the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.
2.2) SERVER USAGE
Panamaserver.com expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of Panamaserver.com, other accounts, computer systems or networks connected to any of the Panamaserver.com, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by Panamaserver.com. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms. If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.
2.3) HOSTED CONTENT
Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of Panamaserver.com Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using Panamaserver.com Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, Panamaserver.com expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Panamaserver.com Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by Panamaserver.com Dedicated Terms of Service (this document). 1.
2.4) RDNS, 2 PTR records for RDNS are free per each IP, after the 2 uses of PTR change it will be charged at 1.00 per each time its changed.
3.1) SERVICE DENIAL
Panamaserver.comg will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of Panamaserver.com Dedicated servers. Panamaserver.com reserves the right to refuse Service to unlawful parties.
3.2) SERVICE DISCONTINUANCE
Panamaserver.com reserves the right to discontinue the Service provision to any subscriber that Panamaserver.com deems, at its sole discretion, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy in this case no refund apply.
3.3) TORTUROUS CONDUCT
Any way of indecent treatment towards an Panamaserver.com Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Panamaserver.com employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.
We provide with 30 days refund policy for non used days, meaning, customer will receive refund for non used days within the first 30days of service.
Licenses cost are non refundable, this apply to cPanel, DirectAdmin, Plesk, Softaculous or any other license that not come with the server by default.